Zero Three Care Homes Limited Liability Partnership (ZTC) aspires to develop its reputation in the provision of high quality responsive specialist services to people with a learning disability. We will offer a range of meaningful opportunities to support and empower people with a learning disability and associated difficulties to enhance their quality of life. We will work in partnership with parents and/or carers, the local community and local services in order to enhance support networks, thus promoting independence and ensuring that service users are seen as part of the local community. We will ensure that services are well led, endorsing and attitude of openness and transparency to ensure the safety of all. We will employ caring and compassionate staff who will receive good training, enjoy their work and who will be encouraged to take a flexible and innovative approach, pushing the boundaries of what it is possible to achieve. This will provide an excellent atmosphere in which service users can grow and challenge assumptions that they and others may have made about their lives.
Our service design is based upon the Government White Papers ‘Valuing People’ (2001) and ‘Valuing People Now’ (2009) which ensures that we focus on such issues as service users’ rights, inclusion, choice and independence. The service also adheres to the values outlined in the Health and Social Care Act 2008 legislation which lays out the vision that all people with a learning disability are people first with the right to lead their lives like any others, with the same opportunities and responsibilities and to be treated with the same dignity and respect.
The main tenet of our ethos is to treat each person as an individual, working with the specific needs with which they present and treating others as we would like to be treated ourselves. Our staff work within the framework of Positive Behaviour Support, which encompasses strategies and methods that aim to assist a person to reduce challenging behaviour and increase their quality of life through teaching new skills and adjusting the environment to promote positive behaviour change. We work closely with Studio III, who provide our physical intervention training. Studio III aims to promote the management of challenging behaviour in a totally non-violent, gentle and dignified way, by providing a better understanding and insight into challenging behaviour and by the use of low arousal approaches and gentle physical skills. We therefore have very low levels of physical intervention across the company.