The testimonials of the people who use our services and their relatives speak more for the service we provide that anything we can say ourselves…
"...it was lovely to see Robin so happy. His home is excellent...it was so lovely! What a great place he has!...What a lovely place and lovely people. You have found the best possible place 4 him."
"We are very pleased, as parents of a child with special needs, to have found a home that cares for our son as we would in our own home."
"[The home] provides the tranquility of the countryside as well as the opportunity to be within easy reach of the local amenities. I know Chris enjoys his walks, bicycle rides and the horse stables, as well as his new found hobby of fishing. We feel Chris is loved and cared for."
"James is a much happier person and is flourishing in the security and confidence shown in all aspects of his care."
"...His holiday trip to Centre Parks was a triumph and helped to identify a source of complete relaxation for him..."
"We all thought J was the most relaxed we have ever seen him when we saw him on Saturday, and so happy..."
"Really, really pleased with how P is getting on - he is doing so well."
"I don't know quite how to say THANK YOU but.... THANK YOU. You and your team do a great job and it is noticeable when we see CJ. I can't tell you how you have transformed our lives. And how grateful we are. Please pass on my thanks to Gary for our chat after the meeting I had with you this morning. It is really helpful for me to talk to the people 'on the ground' about how they feel about CJ and how they react to [his] individual behaviours and what he gets up to...It was great hearing first hand about CJ's holiday and his experiences at Greenacre and his gardening project at Mirabeau."
"We are pleased with all aspects of James' care, especially with the understanding of his pre-fit mood changes. His development is always under review and new prospects are on the horizon."
"Everyone was very welcoming and the house had a lovely warm atmosphere which made J feel relaxed."
"Thank you all for joining us at Pitsea pool to celebrate C's 21st Birthday. C had a great time wiht the inflatables and enjoyed your company too. Many thanks for making the effort and your support."
"I just wanted to let you know what a wonderful weekend we had, with the wedding on Saturday and a family gathering at our house on Sunday...We would like to say the staff did a superb job on the day of supporting S and we could not have asked for more...to have our three sons together looking so smart and happy was a very proud moment."
"A very big thank you to the staff who helped A do his Xmas shopping. He was really pleased and proud to give out his presents to us this year. It's something he has not been able to manage for the last few years."
"Words cannot describe what it feels to me as his mum to know J is being looked after by people who 'get' him."
"Just a note to say how pleased we are with the progress S is making. We are delighted he is getting out and about much more and his self confidence is gradually growing again...It is lovely to see him so well and most of all, being happy."
"Given the severity of J's Autism [my husband] and I could not be more pleased with J's placement at Estoril with Zero Three Care. Our son is able to live in a proper home and is treated at all times with respect and understanding of his individual needs...I am happily included and consulted on aspects of his care by the staff who are enthusiastic about providing a happy and homely environment for all the boys."
"M continues to make good progress. Staff continue to provide an excellent service."
"I wish to congratulate staff and S on a positive report. S was alert and engaged throughout the CPA. His speech was clear and he was able to respond to questions appropriately. The placement has clearly supported S to make changes within his life. Well done to everyone involved."
"During a relatively short space of time T has quickly settled."
"A appears to have made tremendous progress in terms of skills and social engagement."
"That was a very positive review. I am pleased with how much you covered and how your systems work as a company."
"It was great to see everyone communicating with M and having a professional relationship. And the atmosphere in the home has also been very relaxing and welcoming..."
"We very much appreciate all you do, and feel that we can always call and speak to someone"
"We continue to be really happy with M's placement, and would like to thank all staff for their hard work and patience"
"The staff appear to be genuinely interested in my son, and are mindful of all his needs and anxieties"
"T is in an extremelly safe and secure enviroment"
"Staff appear to address all his health needs when they arise, and are very aware of keeping him active and of a healthy weight"
"Massenet has a very homely feel about it, I would describe it as 'House sharing with all your friends' "
"We cannot express our delight and gratitude for believing in M, and supporting him."
"Nothing seems to much, they go the extra mile for M, he is so happy and has a special relationship with several staff"
"I have voiced my concerns and I was listened to and my concerns were taken into consideration, and acted upon."
"All staff at Rascasse welcome us warmly, the Manager and Deputy Manager always find time to talk to us when we visit, the Manager even makes me tea or coffee!"
"We are always made welcome"
"Lovely staff, very commited"
"Very caring attitude"
"Very supportive to [him], treats him with respect and dignity"
"I wanted to comment on how well the place is run, ow friendly the staff are and how organised the paperwork is there"
"Having worked in this industry for over 12 years i have come into contact with many care homes, but this one is outstanding."
"The support workers whom I have spoken to show a keen insight into the needs of their residents and helped me immensely with my task, the management are always welcoming and helpful and also have a deep insight into the behaviours of their service users"
"they genuinely care about the people they look after"